RETURN & EXCHANGE POLICY
- Product once sold cannot be returned OR exchanged. We do not refund in ANY case.
- All our products are quality checked and come in a tamper proof packaging.
- Please do not accept the delivery if you notice that the package is tampered or damaged.
- In such events we request you to take photos of the tampered/damaged area, do not sign
- acceptance of the package, and return the package back to the carrier.
- ​Should you accept such a package, it will be deemed that the product was received in a good condition.
- ​The product is damaged in transit or A wrong product has been sent by our team, please write to us therainbowtown.com@gmail.com
- ​or connect with us on what's app 9699361131
- All of our products are handcrafted so might slightly differ from piece to piece.
- These differences will not be considered as manufacturing defects.
- ​Due to handmade nature, product containing semi-precious stones may have slight irregularities or imperfections making it unique and one-of-a-kind piece.
- We will not be able to guarantee the accuracy of the colours you observe when you see the products online, as the depth and resolution of each computer or mobile screen differs.
- ​We are happy to answer any questions related to our products.
Â
